组织支持、工作生活质量与新生代农民工城市融合——基于海底捞的案例研究
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摘要
新生代农民工城市融合是我国新型城镇化建设面临的重大现实问题,也是学术界关注的热点。运用典型案例研究方法,从微观企业视角探讨了组织支持、工作生活质量与新生代农民工城市融合之间的关系,并基于此构建了一个新生代农民工城市融合的理论框架。基于海底捞的案例研究发现:(1)不同于老一辈农民工单一的经济诉求,新生代农民工在城市融合进程中更加注重工作生活质量的整体提升;(2)用工企业是帮助农民工实现城市融合的微观载体,企业提供的组织支持是新生代农民工提升工作生活质量的主要源泉;(3)新生代农民工工作生活质量的关键维度包括公平的酬劳、工作与家庭生活平衡、身份认同及归属感、职业成长机会。研究结论为新生代农民工城市融合提供了来自微观实现路径的经验证据,同时为组织支持理论和工作生活质量理论贡献了中国情景的新知识,也对缓解企业的农民工用工难题具有一定的实践价值。
Using case study method,the paper explores the theoretical framework of new generation migrant workers' urban integration from the perspective of corporate governance and reveals enterprises' important role in promoting the peasant workers' quality of work life for urban integration. Based on the case of Haidilao,the paper verifies the new generation migrant workers' key dimension of quality of work life. Our findings include:( 1) different from the older migrant workers for only economic demands,new-generation migrant workers pay more attention to the quality of work life;( 2) organizational support from enterprises by influencing the quality of work life to realize migrant workers' urban integration;( 3) the key dimensions of migrant workers' QWL including fairness,balance between work and family life,identity and professional growth chance. These conclusions provide empirical evidence for the urban integration of the new generation of migrant workers from the micro-level path. It also contributes new knowledge of Chinese scenarios to organizational support theory and quality of work life theory. In addition,this research also has certain practical value for alleviating the difficulties of enterprise employment.
Using case study method,the paper explores the theoretical framework of new generation migrant workers' urban integration from the perspective of corporate governance and reveals enterprises' important role in promoting the peasant workers' quality of work life for urban integration. Based on the case of Haidilao,the paper verifies the new generation migrant workers' key dimension of quality of work life. Our findings include:( 1) different from the older migrant workers for only economic demands,new-generation migrant workers pay more attention to the quality of work life;( 2) organizational support from enterprises by influencing the quality of work life to realize migrant workers' urban integration;( 3) the key dimensions of migrant workers' QWL including fairness,balance between work and family life,identity and professional growth chance. These conclusions provide empirical evidence for the urban integration of the new generation of migrant workers from the micro-level path. It also contributes new knowledge of Chinese scenarios to organizational support theory and quality of work life theory. In addition,this research also has certain practical value for alleviating the difficulties of enterprise employment.
引文
[1]Li P.L.,Zhu D.Make Efforts to Develop an Olive-Shaped Distribution Pattern:An Analysis Based on Data from the Chinese Social Survey for 2006-2013[J].Social Sciences in China,2016,37(1):5-24
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[7]Decha D.The Mediating Role of Organizational Embeddedness on the Relationship between Quality of Work Life and Turnover[J].International Journal of Manpower,2017,38(5):696-711
[8]Kocman A.,Weber G.Job Satisfaction,Quality of Work Life and Work Motivation in Employees with Intellectual Disability:ASystematic Review[J].Journal of Applied Research In Intellectual Disabilities,2018,31(1):1-22
[9]Pendse M.,Ruikar S.The Relation between Happiness,Resilience and Quality of Work Life and Effectiveness of a Web-Based Intervention at Workplace[J].Journal of Psychosocial Research,2013,8(2):189-197
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[15]韩清池,谌新民.劳动关系对农民工入户中小城镇意愿的影响---基于广东省151家企业的调查[J].中国人口科学,2016,(5):109-128
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[19]Monica C.G.,Sandy J.W.,Berrin E.Discretionary and Transactional Human Resource Practices and Employee Outcomes:The Role of Perceived Organizational Support[J].Human Resource Management,2012,51(5):665-686
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[21]刘玉敏,李广平.用工单位组织支持感对派遣员工离职倾向的影响---有调节的中介效应[J].管理评论,2016,28(10):193-201
[22]Tavares S.M.,Van K.D.,Van D.R.Organizational Identification and'Currencies of Exchange':Integrating Social Identity and Social Exchange Perspectives[J].Journal of Applied Social Psychology,2016,46(1):34-45
[23]Kristin L.C.,Bryan D.E.,Wm C.C.,et al.Employees’Adaptability and Perceptions of Change-Related Uncertainty:Implications for Perceived Organizational Support,Job Satisfaction,and Performance[J].Journal of Business and Psychology,2014,29(2):269-280
[24]Jaewon L.,Riccardo P.Discriminant Validity and Interaction between Perceived Organizational Support and Perceptions of Organizational Politics:A Temporal Analysis[J].Journal of Occupational and Organizational Psychology,2011,84(4):686-702
[25]Eisenberger R.,Karagonlar G.,Stinglhamber F.,et al.Leader-member Exchange and Affective Organizational Commitment:The Contribution of Supervisor’s Organizational Embodiment[J].The Journal of Applied Psychology,2010,95(6):1085-1103
[26]Malik S.Z.,Naeem R.Organizational Virtuousness,Perceived Organizational Support and Organizational Citizenship Behavior:AMediation Framework[J].Journal of Behavioural Sciences,2016,26(1):113-129
[27]James C.H.,Gianluca C.,Robert E.With a Little Help From My Colleagues:A Social Embeddedness Approach to Perceived Organizational Support[J].Journal of Organizational Behavior,2012,33(2):235-249
[28]Zhang Y.,Farh J.L.,Wang H.Organizational Antecedents of Employee Perceived Organizational Support in China:A Grounded Investigation[J].International Journal of Human Resource Management,2012,23(2):422-446
[29]Seyed M.H.,Gholamreza M.J.,Ali M.A.Quality of Work Life(QWL)and Its Relationship with Performance[C].IEEE International Conference on Advanced Management Science,2010
[30]卿涛,丛庆,罗键.企业知识员工工作生活质量结构及测度研究[J].南开管理评论,2010,13(1):146-154
[31]Saklani D.R.Non-managerial Perspective of Quality of Work Life[J].Journal of Management Research,2010,10(2):87-102
[32]Indumathy R.A Study on Quality of Work Life among Workers with Special Reference to Textile Industry in Tirupur District---A Textile Hub[J].The Journal Contemporary Management Research,2012,6(1):78-90
[33]Mohammed J.A.,Gerry F.G.,Michele C.The Relationship Between Quality of Work Life and Turnover Intention of Primary Health Care Nurses in Saudi Arabia[J].BMC Health Services Research,2012,12(1):1472-1483
[34]Hajieh R.F.,Shahrnaz V.Study of Relationship of Quality of Work Life(QWL)and Organizational Commitment[J].Interdisciplinary Journals of Contemporary Research In Business,2013,4(9):449-456
[35]孟续铎,李付俊.劳动者的工作生活质量与过劳问题[J].中国人力资源开发,2014,31(3):6-10
[36]悦中山,王红艳,李树茁.流动人口融合政策与农民工的社会融合[J].江苏行政学院学报,2017,32(5):81-88
[37]Eileen W.J.,Cynthia A.T.,Richard E.K.Rationale and Construct Validity Evidence for A Measure of Perceived Organizational Family Support(POFS):Because Purported Practices May not Reflect Reality[J].Community,Work&Family,2003,6(2):123-140
[38]Cynthia A.T.,David J.P.Relationships Among Organizational Family Support,Job Autonomy,Perceived Control,and Employee Well-Being[J].Journal of Occupational Health Psychology,2005,10(4):100-118
[39]Yin R.K.Case Study Research:Design and Methods[M].London:Sage Press,2008
[40]黄铁鹰.海底捞你学不会[M].北京:中信出版社,2011
[41]钱文荣,李宝值.初衷达成度、公平感知度对农民工留城意愿的影响及其代际差异[J].管理世界,2013,(9):89-102
[42]Yu Y.,Wang Y.,Zhang J.Relationship between Work-Family Balance and Job Satisfaction among Employees in China:A Moderated Mediation Model[J].Psych Journal,2017,6(3):194-204
[43]潘泽泉,林婷婷.劳动时间、社会交往与农民工的社会融入研究[J].中国人口科学,2015,29(3):108-115
[44]Hill R.,Morganson V.J.,Matthews R.A.,et al.LMX,Breach Perceptions,Work-Family Conflict,and Well-Being:A Mediational Model[J].Journal of Psychology,2016,150(1):132-149
[45]Stets J.E.,Burke P.J.Identity Theory and Social Identity Theory[J].Social Psychology Quarterly,2000,63(3):224-237
[46]Kato T.,Shu P.Competition and Social Identity in the Workplace:Evidence from a Chinese Textile Firm[J].Journal of Economic Behavior&Organization,2016,131(11):37-50
[47]Akerlof G.A.,Kranton R.E.Economics and Identity[J].Quarterly Journal of Economics,2000,115(3):715-753
[48]Roy C.,Yan C.The Potential of Social Identity for Equilibrium Selection[J].American Economic Review,2011,101(6):2562-2589
[49]Beauregard T.A.Family Influences on the Career Life Cycle[M].London:Edward Elgar Press,2007
[50]谢桂华.中国流动人口的人力资本回报与社会融合[J].中国社会科学,2012,33(4):103-124
[51]李培林,朱迪.努力形成橄榄型分配格局[J].中国社会科学,2015,36(1):45-65
[52]谢勇.基本公共服务的获取对农民工城市融合意愿的影响---以江苏省为例[J].城市问题,2017,36(4):59-63
[53]杨娟,李实.最低工资提高会增加农民工收入吗?[J].经济学(季刊),2016,(4):1563-1580
[54]秦昕,张翠莲,马力,等.从农村到城市:农民工的城市融合影响模型[J].管理世界,2011,(10):48-57
(1)以北京为例,由于低端产业人口聚集引发诸多社会问题,近期开始集中清理整顿。这也表明,我国农民工城市融合状况不容乐观。
[2]黄斌欢.双重脱嵌与新生代农民工阶级形成[J].社会学研究,2014,29(2):170-188
[3]卢晖临,潘毅.当代中国第二代农民工的身份认同、情感与集体行动[J].社会,2014,34(4):1-24
[4]吴晓刚,张卓妮.户口、职业隔离与中国城镇的收入不平等[J].中国社会科学,2014,35(6):118-140
[5]谢勇.就业稳定性与新生代农民工的城市融合研究---以江苏省为例[J].农业经济问题,2015,36(9):54-62
[6]张文霞,朱冬亮,邓鑫.外来打工青年的社会支持网络与社会工作的介入[J].中国青年研究,2004,16(4):40-50
[7]Decha D.The Mediating Role of Organizational Embeddedness on the Relationship between Quality of Work Life and Turnover[J].International Journal of Manpower,2017,38(5):696-711
[8]Kocman A.,Weber G.Job Satisfaction,Quality of Work Life and Work Motivation in Employees with Intellectual Disability:ASystematic Review[J].Journal of Applied Research In Intellectual Disabilities,2018,31(1):1-22
[9]Pendse M.,Ruikar S.The Relation between Happiness,Resilience and Quality of Work Life and Effectiveness of a Web-Based Intervention at Workplace[J].Journal of Psychosocial Research,2013,8(2):189-197
[10]韩俊强.农民工养老保险参保行为与城市融合[J].中国人口·资源与环境,2017,27(2):135-142
[11]石智雷.城乡预期、长期保障和迁移劳动力的城市融入[J].公共管理学报,2013,10(2):75-84
[12]卢海阳,梁海兵,钱文荣.农民工的城市融入:现状与政策启示[J].农业经济问题,2015,36(7):26-36
[13]徐细雄,淦未宇.组织支持契合、心理授权与雇员组织承诺:一个新生代农民工雇佣关系管理的理论框架[J].管理世界,2011,(12):131-169
[14]张宏如,李群.员工帮助计划促进新生代农民工城市融入模型---人力资本、社会资本还是心理资本[J].管理世界,2015,(6):180-181
[15]韩清池,谌新民.劳动关系对农民工入户中小城镇意愿的影响---基于广东省151家企业的调查[J].中国人口科学,2016,(5):109-128
[16]淦未宇,刘伟,徐细雄.组织支持感对新生代农民工离职意愿的影响效应研究[J].管理学报,2015,12(11):1623-1631
[17]李群,杨东涛,卢锐.指导关系对新生代农民工离职意向的影响---工作满意度的中介效应[J].经济地理,2015,35(6):168-174
[18]Eisenberger R.,Huntington R.,Hutchison S.D.Perceived Organizational Support[J].Journal of Applied Psychology,1986,71(3):500-507
[19]Monica C.G.,Sandy J.W.,Berrin E.Discretionary and Transactional Human Resource Practices and Employee Outcomes:The Role of Perceived Organizational Support[J].Human Resource Management,2012,51(5):665-686
[20]Kurtessis J.N.,Eisenberger R.,Ford M.T.,et al.Perceived Organizational Support:A Meta-Analytic Evaluation of Organizational Support Theory[J].Journal of Management,2017,43(6):1854-1884
[21]刘玉敏,李广平.用工单位组织支持感对派遣员工离职倾向的影响---有调节的中介效应[J].管理评论,2016,28(10):193-201
[22]Tavares S.M.,Van K.D.,Van D.R.Organizational Identification and'Currencies of Exchange':Integrating Social Identity and Social Exchange Perspectives[J].Journal of Applied Social Psychology,2016,46(1):34-45
[23]Kristin L.C.,Bryan D.E.,Wm C.C.,et al.Employees’Adaptability and Perceptions of Change-Related Uncertainty:Implications for Perceived Organizational Support,Job Satisfaction,and Performance[J].Journal of Business and Psychology,2014,29(2):269-280
[24]Jaewon L.,Riccardo P.Discriminant Validity and Interaction between Perceived Organizational Support and Perceptions of Organizational Politics:A Temporal Analysis[J].Journal of Occupational and Organizational Psychology,2011,84(4):686-702
[25]Eisenberger R.,Karagonlar G.,Stinglhamber F.,et al.Leader-member Exchange and Affective Organizational Commitment:The Contribution of Supervisor’s Organizational Embodiment[J].The Journal of Applied Psychology,2010,95(6):1085-1103
[26]Malik S.Z.,Naeem R.Organizational Virtuousness,Perceived Organizational Support and Organizational Citizenship Behavior:AMediation Framework[J].Journal of Behavioural Sciences,2016,26(1):113-129
[27]James C.H.,Gianluca C.,Robert E.With a Little Help From My Colleagues:A Social Embeddedness Approach to Perceived Organizational Support[J].Journal of Organizational Behavior,2012,33(2):235-249
[28]Zhang Y.,Farh J.L.,Wang H.Organizational Antecedents of Employee Perceived Organizational Support in China:A Grounded Investigation[J].International Journal of Human Resource Management,2012,23(2):422-446
[29]Seyed M.H.,Gholamreza M.J.,Ali M.A.Quality of Work Life(QWL)and Its Relationship with Performance[C].IEEE International Conference on Advanced Management Science,2010
[30]卿涛,丛庆,罗键.企业知识员工工作生活质量结构及测度研究[J].南开管理评论,2010,13(1):146-154
[31]Saklani D.R.Non-managerial Perspective of Quality of Work Life[J].Journal of Management Research,2010,10(2):87-102
[32]Indumathy R.A Study on Quality of Work Life among Workers with Special Reference to Textile Industry in Tirupur District---A Textile Hub[J].The Journal Contemporary Management Research,2012,6(1):78-90
[33]Mohammed J.A.,Gerry F.G.,Michele C.The Relationship Between Quality of Work Life and Turnover Intention of Primary Health Care Nurses in Saudi Arabia[J].BMC Health Services Research,2012,12(1):1472-1483
[34]Hajieh R.F.,Shahrnaz V.Study of Relationship of Quality of Work Life(QWL)and Organizational Commitment[J].Interdisciplinary Journals of Contemporary Research In Business,2013,4(9):449-456
[35]孟续铎,李付俊.劳动者的工作生活质量与过劳问题[J].中国人力资源开发,2014,31(3):6-10
[36]悦中山,王红艳,李树茁.流动人口融合政策与农民工的社会融合[J].江苏行政学院学报,2017,32(5):81-88
[37]Eileen W.J.,Cynthia A.T.,Richard E.K.Rationale and Construct Validity Evidence for A Measure of Perceived Organizational Family Support(POFS):Because Purported Practices May not Reflect Reality[J].Community,Work&Family,2003,6(2):123-140
[38]Cynthia A.T.,David J.P.Relationships Among Organizational Family Support,Job Autonomy,Perceived Control,and Employee Well-Being[J].Journal of Occupational Health Psychology,2005,10(4):100-118
[39]Yin R.K.Case Study Research:Design and Methods[M].London:Sage Press,2008
[40]黄铁鹰.海底捞你学不会[M].北京:中信出版社,2011
[41]钱文荣,李宝值.初衷达成度、公平感知度对农民工留城意愿的影响及其代际差异[J].管理世界,2013,(9):89-102
[42]Yu Y.,Wang Y.,Zhang J.Relationship between Work-Family Balance and Job Satisfaction among Employees in China:A Moderated Mediation Model[J].Psych Journal,2017,6(3):194-204
[43]潘泽泉,林婷婷.劳动时间、社会交往与农民工的社会融入研究[J].中国人口科学,2015,29(3):108-115
[44]Hill R.,Morganson V.J.,Matthews R.A.,et al.LMX,Breach Perceptions,Work-Family Conflict,and Well-Being:A Mediational Model[J].Journal of Psychology,2016,150(1):132-149
[45]Stets J.E.,Burke P.J.Identity Theory and Social Identity Theory[J].Social Psychology Quarterly,2000,63(3):224-237
[46]Kato T.,Shu P.Competition and Social Identity in the Workplace:Evidence from a Chinese Textile Firm[J].Journal of Economic Behavior&Organization,2016,131(11):37-50
[47]Akerlof G.A.,Kranton R.E.Economics and Identity[J].Quarterly Journal of Economics,2000,115(3):715-753
[48]Roy C.,Yan C.The Potential of Social Identity for Equilibrium Selection[J].American Economic Review,2011,101(6):2562-2589
[49]Beauregard T.A.Family Influences on the Career Life Cycle[M].London:Edward Elgar Press,2007
[50]谢桂华.中国流动人口的人力资本回报与社会融合[J].中国社会科学,2012,33(4):103-124
[51]李培林,朱迪.努力形成橄榄型分配格局[J].中国社会科学,2015,36(1):45-65
[52]谢勇.基本公共服务的获取对农民工城市融合意愿的影响---以江苏省为例[J].城市问题,2017,36(4):59-63
[53]杨娟,李实.最低工资提高会增加农民工收入吗?[J].经济学(季刊),2016,(4):1563-1580
[54]秦昕,张翠莲,马力,等.从农村到城市:农民工的城市融合影响模型[J].管理世界,2011,(10):48-57
(1)以北京为例,由于低端产业人口聚集引发诸多社会问题,近期开始集中清理整顿。这也表明,我国农民工城市融合状况不容乐观。