护理沟通技巧在儿科门诊输液室中的应用效果
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摘要
目的探讨护理沟通技巧在儿科门诊输液室中的应用效果。方法选取2016年6月～2017年9月在我院儿科门诊输液室进行静脉输液的患儿92例,将2016年6月～2017年1月采用常规护理干预的46例患儿设为对照组,2017年2～9月在常规护理基础上采用护理沟通技巧的46例患儿设为观察组。比较两组患儿的输液配合情况,比较两组家属的心理状态评分及护理满意度。结果观察组患儿的输液总配合率(93.48%)高于对照组,差异有统计学意义(P<0.05)。观察组家属的SAS评分[(42.35±3.97)分],SDS评分[(41.66±4.08)分]均低于对照组,差异有统计学意义(P<0.05)。观察组家属的护理总满意度(91.30%)高于对照组,差异有统计学意义(P<0.05)。结论在儿科门诊输液室中应用护理沟通技巧能有效增强患儿的输液配合度,有利于减轻家属的负面情绪,提高家属的护理满意度,促进良好护患关系的构建。
Objective To investigate the application effect of nursing communication skills in transfusion room at pediatric outpatient. Methods All of 92 children with intravenous infusion in transfusion room at pediatric outpatient from June 2016 to September 2017 were selected. 46 children with routine nursing intervention from June 2016 to January2017 were taken as the control group, and 46 children with nursing communication skills based on routine nursing from February to September 2017 were taken as the observation group. The transfusion cooperation of children, mental state score and nursing satisfaction degree of family members were compared between the two groups. Results The total transfusion cooperation rate of children in the observation group(93.48%) was higher than that in the control group,and the difference was statistically significant(P <0.05). SAS and SDS scores of family members in the observation group([42.35±3.97] points, [41.66±4.08] points) were lower than those in the control group, and the differences were statistically significant(P<0.05). The total satisfaction degree of nursing in family members of the observation group(91.30%) was higher than that in the control group, and the difference was statistically significant(P<0.05). Conclusion Nursing communication skills in transfusion room at pediatric outpatient can effectively enhance transfusion cooperation of children, and it is helpful to reduce negative emotions of family members, increase nursing satisfaction degree of family members to promote the construction of good nurse-patient relationship.
Objective To investigate the application effect of nursing communication skills in transfusion room at pediatric outpatient. Methods All of 92 children with intravenous infusion in transfusion room at pediatric outpatient from June 2016 to September 2017 were selected. 46 children with routine nursing intervention from June 2016 to January2017 were taken as the control group, and 46 children with nursing communication skills based on routine nursing from February to September 2017 were taken as the observation group. The transfusion cooperation of children, mental state score and nursing satisfaction degree of family members were compared between the two groups. Results The total transfusion cooperation rate of children in the observation group(93.48%) was higher than that in the control group,and the difference was statistically significant(P <0.05). SAS and SDS scores of family members in the observation group([42.35±3.97] points, [41.66±4.08] points) were lower than those in the control group, and the differences were statistically significant(P<0.05). The total satisfaction degree of nursing in family members of the observation group(91.30%) was higher than that in the control group, and the difference was statistically significant(P<0.05). Conclusion Nursing communication skills in transfusion room at pediatric outpatient can effectively enhance transfusion cooperation of children, and it is helpful to reduce negative emotions of family members, increase nursing satisfaction degree of family members to promote the construction of good nurse-patient relationship.
引文
[1]李国花.小儿护理过程中采用肢体语言沟通的临床应用分析[J].当代医学,2017,23(5):143-144.
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[7]赵秋菊,路伟,杨金花.护患沟通技巧在急诊开展优质护理服务中的体会[J].中国实用护理杂志,2014,30(Z2):233.
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[9]汪臻华.急诊输液室护患纠纷原因分析及防范措施[J].四川医学,2014,35(1):142-144.
[10]吴淑芳.肢体语言沟通对小儿护理的应用价值探究[J].当代医学,2017,23(14):89-90.
[11]赵捷.护患沟通技巧在门诊输液室中的应用[J].中国实用医药,2014,9(20):389-390.
[12]李百芳,高红梅.沟通技巧在儿科护理中的应用[J].医学临床研究,2015,32(5):1040-1041.
[13]段晓英,夏静.眼科门诊护理工作中护患沟通技巧[J].中国实用护理杂志,2015,31(Z1):83-84.
[14]孙清荣.儿科门诊输液室护理沟通技巧效果分析[J].中国实用医刊,2015,42(16):97-98.
[15]李颖.护患沟通技巧培训对减少门诊输液室护理纠纷的作用分析[J].内蒙古中医药,2016,35(16):71-72.
[2]朱星艳,蔡艳丽.浅谈护患沟通技巧在整形外科中的应用[J].中华损伤与修复杂志(电子版),2018,13(4):317-318.
[3]饶颖,何小俊.特定沟通技巧在失语症病人康复护理中的应用研究[J].护理研究,2015,29(35):4381-4383.
[4]王扬帆.护患沟通技巧在儿科门诊输液室中的应用效果[J].国际护理学杂志,2015,34(1):116-118.
[5]朱立新.护患沟通在门诊输液室护理干预中的重要性探讨[J].中国现代药物应用,2014,8(21):242-243.
[6]饶泽珍,彭薇,牟园芬.“护患沟通指引”在急诊输液室持续质量改进中的应用效果评价[J].中国医药导报,2015,12(15):149-153.
[7]赵秋菊,路伟,杨金花.护患沟通技巧在急诊开展优质护理服务中的体会[J].中国实用护理杂志,2014,30(Z2):233.
[8]林娟,洪飚.护患沟通技巧在急诊输液护理中的应用探讨[J].中国卫生标准管理,2018,9(3):189-191.
[9]汪臻华.急诊输液室护患纠纷原因分析及防范措施[J].四川医学,2014,35(1):142-144.
[10]吴淑芳.肢体语言沟通对小儿护理的应用价值探究[J].当代医学,2017,23(14):89-90.
[11]赵捷.护患沟通技巧在门诊输液室中的应用[J].中国实用医药,2014,9(20):389-390.
[12]李百芳,高红梅.沟通技巧在儿科护理中的应用[J].医学临床研究,2015,32(5):1040-1041.
[13]段晓英,夏静.眼科门诊护理工作中护患沟通技巧[J].中国实用护理杂志,2015,31(Z1):83-84.
[14]孙清荣.儿科门诊输液室护理沟通技巧效果分析[J].中国实用医刊,2015,42(16):97-98.
[15]李颖.护患沟通技巧培训对减少门诊输液室护理纠纷的作用分析[J].内蒙古中医药,2016,35(16):71-72.