组织心理学视角下以员工为中心的企业社会责任研究进展
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摘要
从产业组织心理学和组织行为学的视角,对近年来西方学者从微观层面研究(基于组织层面以员工为中心研究企业社会责任)企业社会责任的文献进行了综述,围绕企业社会责任的构念、理论基础和实证研究的成果进行了系统梳理,整理了未来基于微观层面的企业社会责任研究的架构与建议,对微观企业社会责任理论与组织理论的融合发展提供了新的研究方向。
From the perspective of industrial organization psychology and organizational behavior,this paper reviews the literature on corporate social responsibility in western countries from the micro level(that is,the research centered-employee on corporate social responsibility)based on the organizational level.Based on the idea of corporate social responsibility,theoretical basis and the results of empirical research,it makes a systematic comb.It puts forward the structure and suggestion of the future research on corporate social responsibility based on micro-level,with a view to providing new research direction for the integration of micro-enterprise social responsibility theory and organizational theory.
From the perspective of industrial organization psychology and organizational behavior,this paper reviews the literature on corporate social responsibility in western countries from the micro level(that is,the research centered-employee on corporate social responsibility)based on the organizational level.Based on the idea of corporate social responsibility,theoretical basis and the results of empirical research,it makes a systematic comb.It puts forward the structure and suggestion of the future research on corporate social responsibility based on micro-level,with a view to providing new research direction for the integration of micro-enterprise social responsibility theory and organizational theory.
引文
[1]MARGOLIS J D,WALSH J P.Misery loves companies:rethinking social initiatives by business[J].Administrative Science Quarterly,2003,48(2):268-305.
[2]ELKINGTON J.Triple bottom-line reporting:looking for balance[J].Aust.CPA,1999,69(2):18-21.
[3]CARROLL A B,BUCHHOLTZ A K.Business and Society:Ethics,Sustainability,and Stakeholder Management[M].Boston,MA:Cengage Learning,2018.
[4]FRYNAS J G,YAMAHAKI C.Corporate social responsibility:review and road map of theoretical perspectives[J].Business Ethics:A European Review,2016,25(3):258-285.
[5]CARROLL A.A three-dimensional conceptual model of corporate performance[J].Academy of Management Review,1979,4(4):497-505.
[6]Freeman R E.Strategic Management:a Stakeholder Approach[M].Boston:Pitman/Ballinger,1984.
[7]RUPP D E.An employee-centered model of organizational justice and social responsibility[J].Organizational Psychology Review,2011,1(1):72-94.
[8]马俊.基于企业社会责任视角下提高员工幸福感的人力资源管理策略[J].贵州大学学报(社会科学版),2014,32(6):78-84.
[9]RUPP D E,MALLORY D B.Corporate social responsibility:psychological,person-centric,and progressing[J].Annual Review of Organizational Psychology and Organizational Behavior,2015,21(1):211-236.
[10]PETERSON D K.The relationship between perceptions of corporate citizenship and organizational commitment[J].Business&Society,2004,43(3):296-319.
[11]MAIGNAN I,FERRELL O.Measuring corporate citizenship in two countries:the case of the United States and France[J].Journal of Business Ethics,2000,23(3):283-297.
[12]STITES J P,MICHAEL J H.Organizational commitment in manufacturing employees:relationships with corporate social performance[J].Business&Society,2011,50(1):50-70.
[13]CHOI Y,YU Y.The influence of perceived corporate sustainability practices on employees and organizational performance[J].Sustainability,2014,6(1):348-364.
[14]TURKER D.How corporate social responsibility influences organizational commitment[J].Journal of Business Ethics,2009,89(2):189-204.
[15]REGO A,LEAL S,CUNHA M,et al.How the perceptions of five dimensions of corporate citizenship and their inter-inconsistencies predict affective commitment[J].Journal of Business Ethics,2010,94(1):107-127.
[16]PANAGOPOULOS N G,RAPP A A,VLACHOS P A,et al.I think they think we are good citizens:meta-perceptions as antecedents of employees'reactions to corporate social responsibility[J].Journal of Business Research,2016,69(8):2781-2790.
[17]ELAKREMI A,GOND J,SWAEN V,et al.How do employees perceive corporate responsibility?Development and validation of a multidimensional corporate stakeholder responsibility scale[J].Journal of Management,2018,44(2):619-657.
[18]GAUDENCIO P,COELHO A,RIBEIRO N.The role of trust in corporate social responsibility and worker relationships[J].Journal of Management Development,2017,36(4):478-492.
[19]SHEEL R C,VOHRA N.Relationship between perceptions of corporate social responsibility and organizational cynicism:the role of employee volunteering[J].The International Journal of Human Resource Management,2016,27(13):1373-1392.
[20]TURKER D.Measuring corporate social responsibility:a scale development study[J].Journal of Business Ethics,2009,85(4):411-427.
[21]FAROOQ M,FAROOQ O,JASIMUDDIN S M.Employees response to corporate social responsibility:exploring the role of employees collectivist orientation[J].European Management Journal,2014,32(6):916-927.
[22]LEE E M,PARK S Y,LEE H J.Employee perception of CSR activities:its antecedents and consequences[J].Journal of Business Research,2013,66(10):1716-1724.
[23]SINGHAPAKDI A,VITELL S,RALLAPALLI K.The perceived role of ethics and social responsibility:a-scale development[J].Journal of Business Ethics,1996,15(11):1131-1140.
[24]VALENTINE S,FLEISCHMAN G.Professional ethical standards,corporate social Responsibility,and the perceived role of ethics and social responsibility[J].Journal of Business Ethics,2008,82(3):657-666.
[25]MORY L,WIRTZ B W,DOTTEL V.Corporate social responsibility strategies and their impact on employees'commitment[J].Journal of Strategy and Management,2016,9(2):172-201.
[26]D'APRILE G,TALO C.Measuring corporate social responsibility as a psychosocial construct:a new multidimensional scale[J].Employee Responsibilities and Rights Journal,2014,26(3):153-175.
[27]RYNES S L.Recruitment,job choice,and post-hire consequences:a call for new research directions[J].Handbook of Industrial and Organizational Psychology,1989,1(1):399-444.
[28]JONES P,HILLIER D,COMFORT D.Assurance of the leading UK food retailers'corporate social responsibility/sustainability reports[J].Corporate Governance,2014,14(1):130-138.
[29]GREENING D W,TURBAN D B.Corporate social performance as a competitive advantage in attracting aquality workforce[J].Business&Society,2000,39(3):254-280.
[30]BEHREND T S,FOSTER THOMPSON L,MEADE AW,et al.Measurement in variance in careers research using IRT to study gender differences in medical students'specialization decisions[J].Journal of Career Development,2008,35(1):60-83.
[31]GULLY S M,PHILLIPS J M,CASTELLANO W G,et al.A mediated moderation model of recruiting socially and environmentally responsible job applicants[J].Personnel Psychology,2013,66(4):935-973.
[32]ASHFORTH B,MAEL F.Social identity theory and the organization[J].Academy of Management,1989,14(1):20-39.
[33]JONES D A.Does serving the community also serve the company?using organizational identification and social exchange theories to understand employee responses to a volunteerism programme[J].Journal of Occupational and Organizational Psychology,2010,83(4):857-878.
[34]ROECK K,DELOBBE N.Do environmental CSR initiatives serve organizations'legitimacy in the oil industry?Exploring employees'reactions through organizational identification theory[J].Journal of Business Ethics,2012,110(4):397-412.
[35]BROOM G M,CASEY S,RITCHEY J.Toward concept and theory of organization-public relationships[J].Journal of Public Relations Research,1997,9(2):83-98.
[36]HON L C,GRUNING J E.Guidelines for Measuring Relationships in Public Relations[M].Gainesville,FL:Inst.Public Relat,1999.
[37]DHANESH G S.CSR as organization-employee relationship management strategy:a case study of socially responsible information technology companies in India[J].Management Communication Quarterly,2014,28(1):130-149.
[38]LORD R G,MAHER K J.Cognitive theory in industrial and organizational psychology[J].Handbook of Industrial Organizational Psychology,1991.
[39]SULLY DE LUQUE MF,WASHBURN NT,WALD-MAN DA,et al.Unrequited profit:how stakeholder and economic values relate to subordinates'perceptions of leadership and firm performance[J].Adm.Sci.Q,2008,53:626-54.
[40]BLAU P M.Exchange and Power in Social Life[M].New York:Wiley,1964.
[41]FAROOQ O,PAYAUD M,MERUNKA D,et al.The impact of corporate social responsibility on organizational commitment:exploring multiple mediation[J].Journal of Business Ethics,2014,125(4):563-580.
[42]KAHN W A.Psychological conditions of personal engagement and disengagement at work[J].Academy of Management Journal,1990,33(4):692-724.
[43]GLAVAS A,PIDERIT S.How does doing good matter?Effects of corporate citizenship on employees[J].Journal of corporate citizenship,2009,36:51-70.
[44]CROPANZANO R,RUPP D E,MOHLER C J,et al.Three roads to organizational justice[J].Research in Personnel and Human Resources Management,2001,12(5):1-113.
[45]FOLGER R,CROPANZANO R,GOLDMAN B.What is the relationship between justice and morality?[J].Handbook of Organizational Justice,2005:215-245.
[46]WIERNIK B M,ONES D S,DILCHERT S.Age and environmental sustainability:a meta-analysis[J].Journal of Managerial Psychology,2013,28(7/8):826-856.
[47]BRAMMER S,MILLINGTON A,RAYTON B.The contribution of corporate social responsibility to organizational commitment[J].The International Journal of Human Resource Management,2017,18(10):1701-1719.
[48]MUDRACK P.Individual personality factors that affect normative beliefs about the rightness of corporate social responsibility[J].Business&Society,2007,46(1):33-62.
[49]王娟,张喆,贾明.员工感知的企业社会责任与反生产行为:基于亲社会动机和内在动机的视角[J].预测,2017,36(5):8-14.
[50]CRILLY D,SCHNEIDER S C,ZOLLO M.Psychological antecedents to socially responsible behavior[J].European Management Review,2008,5(3):175-190.
[51]FAROOQ O,RUPP D E,FAROOQ M.The multiple Pathways through which internal and external corporate social responsibility influence organizational identification and multifoci outcomes:the moderating role of cultural and social orientations[J].Academy of Management Journal,2017,60(3):954-985.
[52]VALENTINE S,FLEISCHMAN G.Ethics programs,perceived corporate social responsibility and job satisfaction[J].Journal of Business Ethics,2008,77(2):159-172.
[53]GUPTA N,SHARMA V.The relationship between corporate social responsibility and employee engagement and its linkage to organizational performance:a conceptual model[J].The IUP journal of organizational behavior,2016,15(3):59-75.
[54]GLAVAS A.Corporate social responsibility and organizational psychology:an integrative review[J].Frontiers in psychology,2016,7:144.
[55]GLAVAS A,KELLEY K.The effects of perceived corporate social responsibility on employee attitudes[J].Business Ethics Quarterly,2014,24(2):165-202.
[56]VLACHOS P,PANAGOPOULOS N,RAPP A.Feeling good by doing good:employee CSR-induced attributions,job satisfaction,and the role of charismatic leadership[J].Journal of Business Ethics,2013,118(3):577-588.
[57]BARTEL C A.Social comparisons in boundary-spanning work:effects of community outreach on members'organizational identity and identification[J].Administrative Science Quarterly,2001,46(3):379-413.
[58]GRANT A M,DUTTON J E,ROSSO B D.Giving commitment:employee support programs and the prosocial sensemaking process[J].Academy of Management Journal,2008,51(5):898-918.
[59]HAMEED I,RIAZ Z,ARAIN G A,et al.How do internal and external CSR affect employees'organizational identification?A perspective from the group engagement model[J].Frontiers in Psychology,2016.
[60]MUTHURI J N,MATTEN D,MOON J.Employee volunteering and social capital:contributions to the corporate social responsibility[J].British Journal of Management,2009,20(1):75-89.
[61]EVANS W R,DAVIS W D,FRINK D D.An examination of employee reactions to perceived corporate citizenship[J].Journal of Applied Social Psychology,2011,41(4):938-964.
[62]DITLEV-SIMONSEN C D.The relationship between Norwegian and Swedish employees'perception of corporate social responsibility and affective commitment[J].Business&Society,2015,54(2):229-253.
[63]SHEN J,BENSON J.When CSR is a social norm:how socially responsible human resource management affects employee work behavior[J].Journal of Management,2016,42(6):1723-1746.
[64]GOND J P,ELAKREMI A,SWAEN V,et al.The psychological microfoundations of corporate social responsibility:aperson-centric systematic review[J].Journal of Organizational Behavior,2017,38(2):225-246.
[65]GLAVAS A.Corporate social responsibility and organizational psychology:an integrative review[J].Frontiers in psychology,2016,7:144.
[2]ELKINGTON J.Triple bottom-line reporting:looking for balance[J].Aust.CPA,1999,69(2):18-21.
[3]CARROLL A B,BUCHHOLTZ A K.Business and Society:Ethics,Sustainability,and Stakeholder Management[M].Boston,MA:Cengage Learning,2018.
[4]FRYNAS J G,YAMAHAKI C.Corporate social responsibility:review and road map of theoretical perspectives[J].Business Ethics:A European Review,2016,25(3):258-285.
[5]CARROLL A.A three-dimensional conceptual model of corporate performance[J].Academy of Management Review,1979,4(4):497-505.
[6]Freeman R E.Strategic Management:a Stakeholder Approach[M].Boston:Pitman/Ballinger,1984.
[7]RUPP D E.An employee-centered model of organizational justice and social responsibility[J].Organizational Psychology Review,2011,1(1):72-94.
[8]马俊.基于企业社会责任视角下提高员工幸福感的人力资源管理策略[J].贵州大学学报(社会科学版),2014,32(6):78-84.
[9]RUPP D E,MALLORY D B.Corporate social responsibility:psychological,person-centric,and progressing[J].Annual Review of Organizational Psychology and Organizational Behavior,2015,21(1):211-236.
[10]PETERSON D K.The relationship between perceptions of corporate citizenship and organizational commitment[J].Business&Society,2004,43(3):296-319.
[11]MAIGNAN I,FERRELL O.Measuring corporate citizenship in two countries:the case of the United States and France[J].Journal of Business Ethics,2000,23(3):283-297.
[12]STITES J P,MICHAEL J H.Organizational commitment in manufacturing employees:relationships with corporate social performance[J].Business&Society,2011,50(1):50-70.
[13]CHOI Y,YU Y.The influence of perceived corporate sustainability practices on employees and organizational performance[J].Sustainability,2014,6(1):348-364.
[14]TURKER D.How corporate social responsibility influences organizational commitment[J].Journal of Business Ethics,2009,89(2):189-204.
[15]REGO A,LEAL S,CUNHA M,et al.How the perceptions of five dimensions of corporate citizenship and their inter-inconsistencies predict affective commitment[J].Journal of Business Ethics,2010,94(1):107-127.
[16]PANAGOPOULOS N G,RAPP A A,VLACHOS P A,et al.I think they think we are good citizens:meta-perceptions as antecedents of employees'reactions to corporate social responsibility[J].Journal of Business Research,2016,69(8):2781-2790.
[17]ELAKREMI A,GOND J,SWAEN V,et al.How do employees perceive corporate responsibility?Development and validation of a multidimensional corporate stakeholder responsibility scale[J].Journal of Management,2018,44(2):619-657.
[18]GAUDENCIO P,COELHO A,RIBEIRO N.The role of trust in corporate social responsibility and worker relationships[J].Journal of Management Development,2017,36(4):478-492.
[19]SHEEL R C,VOHRA N.Relationship between perceptions of corporate social responsibility and organizational cynicism:the role of employee volunteering[J].The International Journal of Human Resource Management,2016,27(13):1373-1392.
[20]TURKER D.Measuring corporate social responsibility:a scale development study[J].Journal of Business Ethics,2009,85(4):411-427.
[21]FAROOQ M,FAROOQ O,JASIMUDDIN S M.Employees response to corporate social responsibility:exploring the role of employees collectivist orientation[J].European Management Journal,2014,32(6):916-927.
[22]LEE E M,PARK S Y,LEE H J.Employee perception of CSR activities:its antecedents and consequences[J].Journal of Business Research,2013,66(10):1716-1724.
[23]SINGHAPAKDI A,VITELL S,RALLAPALLI K.The perceived role of ethics and social responsibility:a-scale development[J].Journal of Business Ethics,1996,15(11):1131-1140.
[24]VALENTINE S,FLEISCHMAN G.Professional ethical standards,corporate social Responsibility,and the perceived role of ethics and social responsibility[J].Journal of Business Ethics,2008,82(3):657-666.
[25]MORY L,WIRTZ B W,DOTTEL V.Corporate social responsibility strategies and their impact on employees'commitment[J].Journal of Strategy and Management,2016,9(2):172-201.
[26]D'APRILE G,TALO C.Measuring corporate social responsibility as a psychosocial construct:a new multidimensional scale[J].Employee Responsibilities and Rights Journal,2014,26(3):153-175.
[27]RYNES S L.Recruitment,job choice,and post-hire consequences:a call for new research directions[J].Handbook of Industrial and Organizational Psychology,1989,1(1):399-444.
[28]JONES P,HILLIER D,COMFORT D.Assurance of the leading UK food retailers'corporate social responsibility/sustainability reports[J].Corporate Governance,2014,14(1):130-138.
[29]GREENING D W,TURBAN D B.Corporate social performance as a competitive advantage in attracting aquality workforce[J].Business&Society,2000,39(3):254-280.
[30]BEHREND T S,FOSTER THOMPSON L,MEADE AW,et al.Measurement in variance in careers research using IRT to study gender differences in medical students'specialization decisions[J].Journal of Career Development,2008,35(1):60-83.
[31]GULLY S M,PHILLIPS J M,CASTELLANO W G,et al.A mediated moderation model of recruiting socially and environmentally responsible job applicants[J].Personnel Psychology,2013,66(4):935-973.
[32]ASHFORTH B,MAEL F.Social identity theory and the organization[J].Academy of Management,1989,14(1):20-39.
[33]JONES D A.Does serving the community also serve the company?using organizational identification and social exchange theories to understand employee responses to a volunteerism programme[J].Journal of Occupational and Organizational Psychology,2010,83(4):857-878.
[34]ROECK K,DELOBBE N.Do environmental CSR initiatives serve organizations'legitimacy in the oil industry?Exploring employees'reactions through organizational identification theory[J].Journal of Business Ethics,2012,110(4):397-412.
[35]BROOM G M,CASEY S,RITCHEY J.Toward concept and theory of organization-public relationships[J].Journal of Public Relations Research,1997,9(2):83-98.
[36]HON L C,GRUNING J E.Guidelines for Measuring Relationships in Public Relations[M].Gainesville,FL:Inst.Public Relat,1999.
[37]DHANESH G S.CSR as organization-employee relationship management strategy:a case study of socially responsible information technology companies in India[J].Management Communication Quarterly,2014,28(1):130-149.
[38]LORD R G,MAHER K J.Cognitive theory in industrial and organizational psychology[J].Handbook of Industrial Organizational Psychology,1991.
[39]SULLY DE LUQUE MF,WASHBURN NT,WALD-MAN DA,et al.Unrequited profit:how stakeholder and economic values relate to subordinates'perceptions of leadership and firm performance[J].Adm.Sci.Q,2008,53:626-54.
[40]BLAU P M.Exchange and Power in Social Life[M].New York:Wiley,1964.
[41]FAROOQ O,PAYAUD M,MERUNKA D,et al.The impact of corporate social responsibility on organizational commitment:exploring multiple mediation[J].Journal of Business Ethics,2014,125(4):563-580.
[42]KAHN W A.Psychological conditions of personal engagement and disengagement at work[J].Academy of Management Journal,1990,33(4):692-724.
[43]GLAVAS A,PIDERIT S.How does doing good matter?Effects of corporate citizenship on employees[J].Journal of corporate citizenship,2009,36:51-70.
[44]CROPANZANO R,RUPP D E,MOHLER C J,et al.Three roads to organizational justice[J].Research in Personnel and Human Resources Management,2001,12(5):1-113.
[45]FOLGER R,CROPANZANO R,GOLDMAN B.What is the relationship between justice and morality?[J].Handbook of Organizational Justice,2005:215-245.
[46]WIERNIK B M,ONES D S,DILCHERT S.Age and environmental sustainability:a meta-analysis[J].Journal of Managerial Psychology,2013,28(7/8):826-856.
[47]BRAMMER S,MILLINGTON A,RAYTON B.The contribution of corporate social responsibility to organizational commitment[J].The International Journal of Human Resource Management,2017,18(10):1701-1719.
[48]MUDRACK P.Individual personality factors that affect normative beliefs about the rightness of corporate social responsibility[J].Business&Society,2007,46(1):33-62.
[49]王娟,张喆,贾明.员工感知的企业社会责任与反生产行为:基于亲社会动机和内在动机的视角[J].预测,2017,36(5):8-14.
[50]CRILLY D,SCHNEIDER S C,ZOLLO M.Psychological antecedents to socially responsible behavior[J].European Management Review,2008,5(3):175-190.
[51]FAROOQ O,RUPP D E,FAROOQ M.The multiple Pathways through which internal and external corporate social responsibility influence organizational identification and multifoci outcomes:the moderating role of cultural and social orientations[J].Academy of Management Journal,2017,60(3):954-985.
[52]VALENTINE S,FLEISCHMAN G.Ethics programs,perceived corporate social responsibility and job satisfaction[J].Journal of Business Ethics,2008,77(2):159-172.
[53]GUPTA N,SHARMA V.The relationship between corporate social responsibility and employee engagement and its linkage to organizational performance:a conceptual model[J].The IUP journal of organizational behavior,2016,15(3):59-75.
[54]GLAVAS A.Corporate social responsibility and organizational psychology:an integrative review[J].Frontiers in psychology,2016,7:144.
[55]GLAVAS A,KELLEY K.The effects of perceived corporate social responsibility on employee attitudes[J].Business Ethics Quarterly,2014,24(2):165-202.
[56]VLACHOS P,PANAGOPOULOS N,RAPP A.Feeling good by doing good:employee CSR-induced attributions,job satisfaction,and the role of charismatic leadership[J].Journal of Business Ethics,2013,118(3):577-588.
[57]BARTEL C A.Social comparisons in boundary-spanning work:effects of community outreach on members'organizational identity and identification[J].Administrative Science Quarterly,2001,46(3):379-413.
[58]GRANT A M,DUTTON J E,ROSSO B D.Giving commitment:employee support programs and the prosocial sensemaking process[J].Academy of Management Journal,2008,51(5):898-918.
[59]HAMEED I,RIAZ Z,ARAIN G A,et al.How do internal and external CSR affect employees'organizational identification?A perspective from the group engagement model[J].Frontiers in Psychology,2016.
[60]MUTHURI J N,MATTEN D,MOON J.Employee volunteering and social capital:contributions to the corporate social responsibility[J].British Journal of Management,2009,20(1):75-89.
[61]EVANS W R,DAVIS W D,FRINK D D.An examination of employee reactions to perceived corporate citizenship[J].Journal of Applied Social Psychology,2011,41(4):938-964.
[62]DITLEV-SIMONSEN C D.The relationship between Norwegian and Swedish employees'perception of corporate social responsibility and affective commitment[J].Business&Society,2015,54(2):229-253.
[63]SHEN J,BENSON J.When CSR is a social norm:how socially responsible human resource management affects employee work behavior[J].Journal of Management,2016,42(6):1723-1746.
[64]GOND J P,ELAKREMI A,SWAEN V,et al.The psychological microfoundations of corporate social responsibility:aperson-centric systematic review[J].Journal of Organizational Behavior,2017,38(2):225-246.
[65]GLAVAS A.Corporate social responsibility and organizational psychology:an integrative review[J].Frontiers in psychology,2016,7:144.