妇产科护士人际沟通能力现状调查与分析
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摘要
目的了解妇产科护士人际沟通能力现状,分析其存在的问题并提出相应对策。方法随机抽取浙江省6所三级医院、2所二甲医院妇产科护士240人,采用一般资料问卷、人际沟通能力问卷、人际沟通满意度问卷进行调查。结果妇产科护士沟通技巧、沟通知识以及沟通满意度等总分显著高于量表中间值3.00(p<0.05);妇产科护士人际沟通能力的主要影响因素有年龄、学历、亲属从医情况、性格类型。结论护理管理者及护理教育者应对妇产科护士进行针对性培训,提高其整体沟通水平,引导护士积极与患者沟通,确保护士的工作能够顺利进行,为患者提供安全有效的护理。
Objective To understand the status quo of interpersonal communication ability of gynecology and obstetrics nurses, to analyze the existing problems and to put forward countermeasures. Methods A total of 240 gynecological and obstetric nurses from 6 tertiary hospitals and 2 Class-A secondary hospitals in Zhejiang Province were randomly selected and surveyed using general questionnaire, interpersonal communication ability scale, and interpersonal communication satisfaction scale. Results The total scores of communication skills, communication knowledge and communication satisfaction of obstetrics and gynecology nurses were significantly higher than the median value 3.00 of the scale(p<0.05). The main influencing factors of interpersonal communication skills in obstetrics and gynecology nurses were age, educational level, relatives of medical profession or not, and personality type. Conclusion The managers and educators in nursing should conduct targeted training for obstetrics and gynecology nurses, improve their overall communication level, guide them to actively communicate with patients, and ensure that nurses' work can be carried out smoothly, so that they can provide safe and effective care for patients.
Objective To understand the status quo of interpersonal communication ability of gynecology and obstetrics nurses, to analyze the existing problems and to put forward countermeasures. Methods A total of 240 gynecological and obstetric nurses from 6 tertiary hospitals and 2 Class-A secondary hospitals in Zhejiang Province were randomly selected and surveyed using general questionnaire, interpersonal communication ability scale, and interpersonal communication satisfaction scale. Results The total scores of communication skills, communication knowledge and communication satisfaction of obstetrics and gynecology nurses were significantly higher than the median value 3.00 of the scale(p<0.05). The main influencing factors of interpersonal communication skills in obstetrics and gynecology nurses were age, educational level, relatives of medical profession or not, and personality type. Conclusion The managers and educators in nursing should conduct targeted training for obstetrics and gynecology nurses, improve their overall communication level, guide them to actively communicate with patients, and ensure that nurses' work can be carried out smoothly, so that they can provide safe and effective care for patients.
引文
1张燕民.浅谈人性化护理在妇产科临床实践中的应用[J].中外医疗,2011,30(32):184-184.
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3 Spitzberg BH,Cupach WR.Interpersonal communication competence[J].(beverly hills),1984.
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5刘迎春,刘迎利,许振丹.临床实习护生人际沟通能力调查分析[J].中国护理管理,2014,14(3):306-308.
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7孙瑜雯.大学生沟通策略与沟通满意之相关因素研究[D].台湾:台湾师范大学教育心理与辅导研究所,1992.
8王凤霞,王璋琳,许振丹.影响临床护生沟通满意度的因素分析[J].护理研究,2015,29(8B):3323-3324.
9李英.浅谈妇产科护理中如何与患者进行沟通[J].实用妇科内分泌电子杂志,2015,2(3):84-85.
2赵红舟.人性化护理模式在妇产科护理工作中的应用[J].中国卫生业,2011,8(5):108-109.
3 Spitzberg BH,Cupach WR.Interpersonal communication competence[J].(beverly hills),1984.
4王泳贵.国小教师人际依附风格、人际沟通能力与人际沟通满意度之关系研究[D].台湾:国立屏东师范学院,2002.
5刘迎春,刘迎利,许振丹.临床实习护生人际沟通能力调查分析[J].中国护理管理,2014,14(3):306-308.
6 Hecht ML.Measures of communication satisfaction[J].Human Communication Research,2010,4(4):350-368.
7孙瑜雯.大学生沟通策略与沟通满意之相关因素研究[D].台湾:台湾师范大学教育心理与辅导研究所,1992.
8王凤霞,王璋琳,许振丹.影响临床护生沟通满意度的因素分析[J].护理研究,2015,29(8B):3323-3324.
9李英.浅谈妇产科护理中如何与患者进行沟通[J].实用妇科内分泌电子杂志,2015,2(3):84-85.